The five-dimensional personality system above is complicated... to keep things a bit simpler, we can divide the world into four basic types of people:
Commanders -- those who are Detailed and Convergent | |
Adventurers -- those who are Detailed and Divergent | |
Systematizers -- those who are Strategic and Analytical | |
Harmonizers -- those who are Strategic and Sensitive |
Here are some ideas for how to manage each group.
Managing Commanders
Do
your homework first.
Commanders respect people who have their facts straight, but quickly
dismiss those who get important details wrong.
Don’t make up facts you don’t have.
Expect to be openly contradicted if you do.
Prepare, proofread, check and doublecheck, be nitpicky. | |
Be
structured and linear
in your presentation. Say what
you’re going to say, then say it, then say what you’ve said. Have an outline and stick to it.
Then expect to be taken literally about what you’ve said. | |
Appeal to the chain of command or the established authority structure. Commanders like clear lines of responsibility, whether they’re leading or following. Let them know where the buck stops. | |
Let
them be in charge
of something, if you can. Commanders
like to be responsible for a specific task or mandate.
Give them one, and they’ll channel their energies into fulfilling
it well. | |
Introduce change gradually and incrementally, one step at a time. Let each change be assimilated and implemented before moving on to the next. Present the “track record” of how other, similar companies or teams have gained from change. Commanders don’t want to be the first kid on the block to try something brand new. | |
Let them gripe a bit before settling into a change. Complaining doesn’t mean insubordination; it’s a way of gearing up for change. | |
Set
an example
of consistency, responsibility, respect for organizational tradition, good
follow-through, and stellar performance standards. |
Managing Adventurers
Keep
it simple.
Forget the $100 words. Skip
the lengthy preambles. Talk
about real life applications. Tell
a story. Give a specific example.
Get to the point in the first three minutes. | |
Show,
don’t just tell, whenever
possible. Adventurers often say
that they “learn best with their hands” (or their eyes). Let them experience a task first, before talking it to death.
Use visuals, demonstrations, samples, prototypes – not just
verbiage – to make your point. | |
Let
them “dig in and do it”
as soon as possible. Adventurers come alive when they can experience
something in the moment. Let
them jump into the pool, leap to action.
It’s messy and unpredictable, but it works. | |
Never
bore an
Adventurer, because one way Adventurers deal with boredom is by finding
clever ways to sabotage whatever it is you want them to do. Remember their need for thrills and excitement.
Let them stay productively active. | |
Expect
cynicism
about abstractions, theories, mission statements, brainstorming, visioning.
Listen when they say that the emperor has no clothes, because when
they say that, they’re almost always right.
Let them kill a few sacred cows for you, but don’t expect them to
do it tactfully. | |
Let
them take risks
from time to time. Adventurers
like to live on the edge – high risk, high reward.
Every so often, turn them loose and let them accomplish the
impossible – with a hopeless client, a failed process, or a piece of
machinery you’re ready to junk. | |
Set
an example
of courage, excitement, adventure, optimism, and a hearty, fun-loving,
tactical, practical, realistic approach.
|
Managing Systematizers
Give
them tough tasks
to tackle. Systematizers love
challenge and want to enhance their mastery and competence. Systematizers thrive on “impossible” challenges.
Just be sure to give them some time to theorize and research before
moving to outward action. | |
Welcome
challenge
in return. Engage in verbal
sparring, debate, outright argument. When
a Systematizer tells you that your whole concept is backward, that’s a
compliment. Don’t
expect – or demand – sugar-coating, tact, or deference. | |
Mandate
outcomes, not methods.
State the desired goal or objective, but provide autonomy when it
comes to the approach to be taken. Systematizers
like to generate their own models and approaches.
Don’t dictate to them, because they pay respect to intelligence,
not to authority. Let them
generate their own structure, and they’ll hold themselves accountable. Impose an arbitrary structure, and you’ll have to use a
cattle prod. | |
Be
logical and calm
in addressing disputes. Think
in terms of causes and effects, rational consequences, flowcharts and
branching points – like an engineer or a computer programmer.
Being emotional is the kiss of death. | |
Start
with a model
or concept or theory, never with details.
Give the Christmas tree before the ornaments. Talk about how a particular task, issue, or problem fits into
the wider strategic picture. Expect
them to widen the question, to want to spend time raising issues and
implications you never considered before. | |
Don’t
nitpick about
procedures, policies, protocol. Cut
them some slack when it comes to these things when you can, because if it
doesn’t make logical sense, Systematizers are prone to ignore it, question
it, or circumvent it. Pick your
battles. | |
Set
an example
of intellectual competence, strategic thinking, rational analysis,
long-range vision, and a cutting-edge approach to business. |
Managing Harmonizers
Be
affirming.
Harmonizers thrive on sincere praise, authentic warmth, honest
affirmation. They wilt or
withdraw in the face of negativity. Always
start by saying what you like, admire, care about.
Focus on shared values. Then,
offer criticism couched as “ways to make a good thing even better”. | |
Provide
a purpose
beyond the paycheck, because money, job security, advancement, status, and
the like are insufficient, even irrelevant motivators. Show them – or let them find – how their work makes a
difference, helps others (customers or co-workers). | |
Offer
a creative outlet
that lets them find new ways of doing things.
Don’t force them to work to standard procedures except when
absolutely necessary. Be
flexible, when possible, about deadlines.
Let their work coalesce at its own pace. | |
Treat
them as unique
individuals. Get to know them
personally. Harmonizers hate
being a cog in the wheel, a number on a spreadsheet.
Find out about their individual likes and dislikes, passions, pet
peeves. But don’t fake it,
and never patronize. | |
Expect
idealism.
Expect them to overidealize people and situations – and then be
disillusioned when reality sets in. Break
harsh realities to them gently. Expect
rigidity and inflexibility about core values.
Know that Harmonizers will only abandon core values when they’re
pried from between their cold, dead fingers. | |
Use
associative language
in discussions with Harmonizers. Don’t
expect that the conversation will follow a straight line;
instead, chase the rabbit where it runs.
Use analogies (“this reminds me of this”).
Capture their imagination, their intuition.
Sell to the heart, not just the head. | |
Set
an example
of ethical standards, concern for human needs and values, respect for
diversity and individuality, and authentically high ideals. |
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